So, Samsung has announced that they are releasing an update for the i8910. That’s shortly after I released the final report to them and a month after the petition started. The press release says this:
SEOUL, Korea – December 23, 2009 – Samsung Electronics Co. Ltd., a leading mobile phone provider, today announced a firmware update to the Samsung I8910 HD (OMNIAHD, GT-I8910) to further improve the speed of multimedia performance and add new functionality to the device.
The I8910 HD is Samsung’s ultimate multimedia powerhouse with high definition, giving users full-touch control of their multimedia lives. The new firmware improves the user experience by delivering faster Web browsing, an improved graphics engine and enhanced full-touch screen experience:
-Webkit update: A faster user-interface when online, for swift navigation of your favourite websites
-Graphic engine: An improved graphic engine, increasing the speed to access the multimedia content
-Kinetic scrolling: The addition of a kinetic scrolling system provides a superior full-touch experience
The firmware update will be available from January 2010 in the UK and gradually rolled out to other European markets, Southeast Asia, the Middle East Asia, Africa and rest of the world.
To a greater extent, this is a good thing. This may be the start of more updates to come and most importantly it shows Samsung is listening. The disappointing thing here is that they didn’t mention anything about the camera which is one of the greatest problem areas. A substantial part of the report covers the camera very extensively and they didn’t bother to look into that. On the other hand, maybe they didn’t feel inclined to mention every detail of what they cover in the upcoming update.
Another big point that was left out is support for the device. Support in the sense of people developing apps tailored for the i8910 and its capabilities. This issue is pretty much out of Samsungs hands. It’s up to developers and companies in the industry to get on board. The only way they can get on board is if there’s a real incentive. With support for Symbian dwindling coupled with the problems the i8910 has, there is no incentive. The i8910 just isn’t exciting or popular enough. At the end of the day, it comes full circle right back to Samsung. From media response though, people are still interested in the i8910 so there’s hope for something better. Follow the links for the official release from Samsung and the articles from the press.
Now the iPhone has been around for a while and it is apparent that it’s changed the game. It’s changed what people expect from a mobile phone. The key behind its success being that it’s more than just a mobile phone; it’s a mobile platform, a platform that has evolved over time.
Figure 1 iPhone 3GS The latest iteration of the iPhone platform.
Looking at the iPhone’s hardware specs, there’s really nothing that we haven’t seen on other devices. It has the usual features that are found in other smart-phones, Bluetooth, Wi-Fi, large display, plenty of memory, a plethora of sensors and more recently GPS, 3G, compass and many other goodies. So what sets the iPhone apart? Others may argue that it is the App Store that sets the iPhone apart but it is not. The App Store is merely peripheral; it is the result of that which sets the iPhone apart. Continue reading Why the iPhone changed the game
Report on the i8910 v3 Yes the report is up, better than ever before! It took hours so feel free to dive in and enjoy!!! 7421 words, 38 images and countless hours of work! Coinciding with 2000 signatures signed! Here’s a screen cap of a few pages:
A few corrections have been made, some people picked up a few typos and stuff. This is the last report. The journey ends here.. I’ve worked really hard to deliver on this report but now I have to move on to other things. Three weeks in the making and countless hours of work. I really hope this pays off, I put my heart and soul into it. At the end of the day, the situation is out of my hands, its up to Samsung. I will continue to update on the progress the report has made but unless something really big happens, this report is final. Thanks to everyone for the support, it has been a great journey and learning experience for me.
So here’s the press coverage so far for the petition and report:
Yup, the petition and reports are all over the place too, like Twitter, Digg, Facebook etc and the stories from the above have been recycled by several blogs. So for now, that’s what I’ve done with the first 3 weeks of my summer amongst other things.. Gotta keep it moving!
Version3 of my report is almost complete. This time around I’ve made several changes and corrections and I’ve also included a change-log to show all the changes I’ve made. I’ve taken more contributions from the community as well so the report is slightly longer and yet easier to read. The special thing about this report more than any other is that I will be submitting it when the petition signatures reach 2000 AND I will be submitting it directly to a top figure at Samsung who contacted me after my first report came out.
An update to my previous article on my i8910’s white screen of death: I’ve taken it back to the retailer and they said I should expect it back in 3 weeks. That basically means I’m not getting it until after the holidays and that really sucks. Someone else had the exact same problem as me in the forums so we might be seeing more white screens of death soon!
All that glitters…sometimes has bugs
With the recent announcement of the new Gold Edition of the i8910 it is hoped that new firmware will come, but who knows?
I haven’t seen shots of the phone from behind but I’m guessing it is going to have a similar to the back panel to those on early models seen in February when the phone was announced.
In an unfortunate twist of events, my i8910 is dead! Yup, it showed the white screen of death (wsod). I’ve Googled it, searched several forums and stuff but I’ve found nothing – nothing that even closely resembles it. I’m assuming I bought a faulty device but it has worked flawlessly for the past 2 months or so; so sad after my petition and reportL. But never the less I will continue my efforts and return the phone for repairs or whatever tomorrow.
I was in the middle of a phone conversation when the screen just went all white; a stained sort of white. As I touched the screen I could hear the sounds and feel the vibrations, meaning that everything else was and is working. I’ve tried everything, switching the phone off then on, checking for updates, syncing, hard reset, soft reset, taking out the battery, leaving in on, leaving it off and nothing stillL. Leaving it on the charger it starts to heat up like crazy and I don’t want to leave it there for too long to find out what happens. Here are some screen shots:
Really sad for me… I’ve switched back to my trusty innov8, I used it to capture these horrific images and it did a decent job really. Hopefully my i8910 will be back by Christmas, but knowing the retailer, that’s not likely…
Update1: I took it back to the retailer and I’m waiting for repairs to finish. I’m still not sure what the problem was/is I’ll have to wait for an update from them. Hopefully I’ll get it shortly after Christmas.
Update2: According to the retailer its the result of physical damage! I quote:
Change LCD as screen was damaged due to Impact.
Worse still, it’s not covered under warranty and I have to pay $150 to fix it! Ouch. That’s a quarter of the price of this phone! Double ouch.
As more and more people are becoming aware of the report, a lot of requests have started coming in. I’m continuing work with the report to see where it will take us. The hope is that Samsung will catch wind of this and respond/react to all this. The i8910 is a great piece of hardware, it’s a great base for awesome stuff but that’s not what we’re seeing. I was looking at the Sony Ericsson Kukura coming out next year. It has nothing new when compared to the i8910. The only difference there is the software running the phone.
Given that the i8910 has had a 6 month head start, you’d think surely it’s that far ahead. Unfortunately it’s not, the Kukura might very well steal the limelight from the i8910 without breaking a sweat despite the odds. That’s how bad the situation is with the i8910.
Anyway, here are the latest stats for the petition:
Signatures Per Month for All Time
Signatures Per Day for the First 2 Weeks
Note that the 30th had just started but the signatures are slowing. I’m hoping we can eventually hit 2000. That’s when I plan to submit the report to Samsung..again, they ignored my last attempts. They ignored us when we didn’t have the report and a petition but people have power. Power in numbers.
This is awesome! I just got coverage from Engadget!!! Engadget!!! This is cool, my document was seen and liked! This link is over here Engadget Article
The article reads:
By Chris Ziegler
Wronged i8910 HD buyer prepares doctoral-quality thesis on issues
What do you do when you’re unhappy with a product you’ve bought? Return it? Complain on an online forum? Write to the company? Well, for one Mr. Panashe Ngwerume, the answer’s a little more complicated than that. You see, this particular gentleman was so incensed by the Samsung i8910 HD’s problems and lack of continued development that he felt compelled to write a 25-page — yes, 25-page — report detailing the issues and proposed solutions. Unfortunately for Ngwerume and other i8910 HD buyers, Samsung seems to have effectively abandoned Symbian in favor of Android, Windows Mobile, and the company’s own bada, but the report suggests that Samsung throw the phone and its firmware to the hacker community for further development, possibly on Maemo or bada. Knowing what we know of giant, global firms like Samsung, the blood, sweat, and tears that went into this Nobel-worthy work were probably for naught, but it makes for a riveting read and a great rallying point for i8910 owners around the world.
Wow!!!! Nice and thanks to Chris for this, he’s the man!
Bigger, better and stronger!!! Over here: Report on the Samsung i8910 v2 final enjoy! This took me hours, please take time to read it. I hope it has the impact I wish for – enough for Samsung to actually do something..
The report was prepared to highlight problems with the Samsung I8910 firmware and software and to suggest possible solutions and additions that can be made to make it better for the users. The report will cover factors that are only software/firmware related (which can therefore be addressed in an update by Samsung). It has been prepared in collaboration with members of several forums related to and/or dedicated to the Samsung i8910, backed by a petition signed by more than 1460 people (as of 27 November 2009) from all over the world at http://www.petitiononline.com/fixi8910/petition.html at the time of writing. Problems discussed include- lack of firmware updates for certain regions in which the phone was officially launched, inexplicable lag or delays in opening the media and applications folders, faulty web browser that crashes out of websites without warning, lack of auto focus function in video capture(although it can be achieved by tapping the phone lightly) and the lack of kinetic scrolling, a feature which has been implemented in the a new Chinese firmware update but not in any other, to name a few. The report also covers the accomplishments made by individuals such as hyperx and se7en (forum names) in the online communities to fix these problems and others and their short comings. As individuals taking time out of their busy lives without as much experience, resources and knowhow as Samsung engineers, they can only go so far which is why we need Samsung Mobile to play its part. Also promised, was an applications store for the i8910  but sadly the device is not supported even though it is flaunted in the advertisement for the store. One of the main features of the device is its HD video recording capability. Again it falls short by not delivering the promised 24 frames per second  but 20 or less. We also suggest the possible implementation of the Symbian^2/3, Android 2.0, bada, Maemo or Qt. These platforms are/are going to be well supported and as users, that’s all we want from Samsung- support.
I got a lot of feedback from users in the forums asking me to add more stuff.. The response has been generally positive and I’m glad people appreciated all the time I spent doing this project.. The petition is starting to slow down now.. I mean look at these statistics:
Signatures Per Month for All Time
Signatures Per Day for the Past 30 Days
The momentum is slowing so its best I wrap it up and get it over with.. This whole process is eating up my whole summer!!! So I gotta push to the end and see where it goes.. We’ll see.. Keep ya’ll posted!