My meeting with Samsung, report back on the i8910

I had a meeting with Samsung Technical Manager Chris. The meeting lasted a total of 4 hours – that’s right 4 hours and we discussed everything in the report, point by point.

Update 1: I’ve made a few changes as suggested by Samsung to clarify some of the points.

Update 2: I’ve moved to a new website so you can follow up on the latest comments and updates for this post here


First off I have to say I was thoroughly impressed. The meeting left me with a whole different perspective on things. I’ll go point by point discussing each of the points mentioned in the report and Samsung’s response, so here goes! Continue reading “My meeting with Samsung, report back on the i8910”

Version 3 of the report on the Samsung i8910 is ready, a great conclusion…

Report on the i8910 v3 Yes the report is up, better than ever before! It took hours so feel free to dive in and enjoy!!! 7421 words, 38 images and countless hours of work! Coinciding with 2000 signatures signed! Here’s a screen cap of a few pages:

Screen cap of report in progress
A screen cap of my report in the works

A few corrections have been made, some people picked up a few typos and stuff. This is the last report. The journey ends here.. I’ve worked really hard to deliver on this report but now I have to move on to other things. Three weeks in the making and countless hours of work. I really hope this pays off, I put my heart and soul into it. At the end of the day, the situation is out of my hands, its up to Samsung. I will continue to update on the progress the report has made but unless something really big happens, this report is final. Thanks to everyone for the support, it has been a great journey and learning experience for me.

So here’s the press coverage so far for the petition and report:

  1. Engadget Mobile: Wronged i8910 buyer prepares doctral-quality thesis on issues
  2. Samsung Omnia HD Blog: Samsung i8910 owner preps 25-page quality control report
  3. GSM Arena: Report on the i8910 Omnia HD points out its flaws
  4. All About Symbian: Samsung i8910 HD: Miscellaneous Musings
  5. 8910.cz: 20 years after a general strike against Samsung
  6. Omnia HD Users: Petition for Samsung to improve i8910 Omnia HD Firmware

Yup, the petition and reports are all over the place too, like Twitter, Digg, Facebook etc and the stories from the above have been recycled by several blogs. So for now, that’s what I’ve done with the first 3 weeks of my summer amongst other things.. Gotta keep it moving!

Version 3 of my report almost complete and thoughts on the Gold i8910.

Version3 of my report is almost complete. This time around I’ve made several changes and corrections and I’ve also included a change-log to show all the changes I’ve made. I’ve taken more contributions from the community as well so the report is slightly longer and yet easier to read. The special thing about this report more than any other is that I will be submitting it when the petition signatures reach 2000 AND I will be submitting it directly to a top figure at Samsung who contacted me after my first report came out.

An update to my previous article on my i8910’s white screen of death: I’ve taken it back to the retailer and they said I should expect it back in 3 weeks. That basically means I’m not getting it until after the holidays and that really sucks. Someone else had the exact same problem as me in the forums so we might be seeing more white screens of death soon!

All that glitters…sometimes has bugs

i8910 Gold Edition; Hope for a better tomorrow?

With the recent announcement of the new Gold Edition of the i8910 it is hoped that new firmware will come, but who knows?

I haven’t seen shots of the phone from behind but I’m guessing it is going to have a similar to the back panel to those on early models seen in February when the phone was announced.

i8910 back panel on early versions of the device. You can see the metal back and camera shutter.
New i8910 back panel, the camera shutter is gone and the metal back is replaced by hardened plastic.

Version 2 of my report for Samsung Mobile

My report on the Samsung i8910 v2 is complete..

i8910 report

Bigger, better and stronger!!! Over here: Report on the Samsung i8910 v2 final enjoy! This took me hours, please take time to read it. I hope it has the impact I wish for – enough for  Samsung to actually do something..

Abstract

The report was prepared to highlight problems with the Samsung I8910 firmware and software and to suggest possible solutions and additions that can be made to make it better for the users. The report will cover factors that are only software/firmware related (which can therefore be addressed in an update by Samsung). It has been prepared in collaboration with members of several forums related to and/or dedicated to the Samsung i8910, backed by a petition signed by ­­­more than 1460 people (as of 27 November 2009) from all over the world at http://www.petitiononline.com/fixi8910/petition.html at the time of writing. Problems discussed include- lack of firmware updates for certain regions in which the phone was officially launched, inexplicable lag or delays in opening the media and applications folders, faulty web browser that crashes out of websites without warning, lack of auto focus function in video capture(although it can be achieved by tapping the phone lightly) and the lack of kinetic scrolling, a feature which has been implemented in the a new Chinese firmware update but not in any other, to name a few. The report also covers the accomplishments made by individuals such as hyperx and se7en (forum names) in the online communities to fix these problems and others and their short comings. As individuals taking time out of their busy lives without as much experience, resources and knowhow as Samsung engineers, they can only go so far which is why we need Samsung Mobile to play its part. Also promised, was an applications store for the i8910 [2] but sadly the device is not supported even though it is flaunted in the advertisement for the store.  One of the main features of the device is its HD video recording capability. Again it falls short by not delivering the promised 24 frames per second [3] but 20 or less. We also suggest the possible implementation of the Symbian^2/3, Android 2.0, bada, Maemo or Qt. These platforms are/are going to be well supported and as users, that’s all we want from Samsung- support.

Cheers