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  • Big Update for Omnia HD Arrives, Doesn’t Fail to Disappoint

    Posted on February 11th, 2010 anphase 21 comments

    So the big update we’ve all been wait­ing for is finaly here. In typ­i­cal Sam­sung style, the update is only avail­able in Italy as was announced today on the Ital­ian Omnia HD Face­book page:

    Omnia HD Update Announced on Facebook

    Omnia HD Update Announced on Facebook

    Which trans­lates to:

    Omnia HD Update Announced on Facebook

    Omnia HD Update Announced on Facebook

    The update avail­able has this info:

    Soft­ware version:
    Modem: I8910XXJA1
    PDA:I8910XXJB1, I8910ITVJA1
    Sam­sung i8910 Omnia HD fans and users all over the world should be rejoic­ing. But they are not.

    The results from a recent poll, ask­ing i8910 users which firmware they have on their devices, show that most users(40% of more than 200 respon­dents) use cus­tom or cooked ROMs pro­vided by leg­ends like HyperX. So the ques­tion is, is this update bet­ter than what we’ve seen before?

    Sim­ple answer is no. The update has kinetic scrolling, an updated browser and an updated graph­ics engine as promised but these fea­tures are not per­fectly imple­mented. Users have reported the same gallery and music player lag, drop­ping fram­er­ate in HD video record­ing etcetera; the same prob­lems as before. There is also a mas­sive decrease in free space on the C: drive, only 17MB is free as opposed to 39MB or more in pre­vi­ous releases. The firmware is not much dif­fer­ent from the beta I demoed a few weeks back, only worse on free space.

    The dis­ap­point­ing release of this much antic­i­pated firmware update echoes the feel­ings expressed by i8910 users on whether Sam­sung is doing enough for the i8910. In a poll that I con­ducted ask­ing that very ques­tion, results from about 200 respon­dents showed that 63% of users are not happy with the i8910 and they will never buy another Sam­sung mobile phone again.

    Way to go Sam­sung, way to go.

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    News, Samsung i8910, Update , ,
    • alsvik

      if this is IT, it is not just a dis­ap­point­ment but a big fail­ure! I really hope that some­thing went wrong in italy and that we soon will see a real update that actu­ally pro­vide us user with some enhancements …

      Like or Dis­like: Thumb up 2 Thumb down 0

    • alsvik

      Didn’t the Samsung-guy you talked to say that we could just ask for a changelog? Can you please ask for the changelog for this I8910XXJB1-release?

      Like or Dis­like: Thumb up 1 Thumb down 0

    • http://anphase.com anphase

      @alsvik yep, I’ll ask for the changelog.

      Like or Dis­like: Thumb up 2 Thumb down 0

    • brower

      I’m still wait­ing some big sur­prise in the UK release… ;P I hope that the ital­ian guys made some mis­take and this release is only still a beta… lol…

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    • Sam­stung

      Sam­sung can get stuffed, I wrote a note to them on their inter­nal email ( sup­port page )ask­ing a num­ber of ques­tions, and I got the mes­sage that it had been sent suc­cess­fully( if that means any­thing ) but 5 days later no one has responded, I’m going to print a copy and post it to their mail­ing address, and tell them if they dont respond I’m going to con­sumer affairs, to make a complaint.…I cut and pasted, and kept the note I sent, because I now dont trust them. I’ll con­sider my expe­ri­ence with the phone and the com­pany as a good expe­ri­ence as to what to avoid, in the future…I’ll keep it as a spare and for stor­age, and to remind me just how badly some com­pa­nies can treat their customers

      Well-loved. Like or Dis­like: Thumb up 7 Thumb down 0

    • alsvik

      As i have wrote before it is a good idea to post the email online when you write them. You just need to inform them that you have pub­lished the email and that you give them the oppor­tu­nity to get their answer pub­lished too. Remem­ber to send them a link to the online-version of the email.

      Like or Dis­like: Thumb up 1 Thumb down 0

    • Umar Naseem

      How to con­firm which is the modem file when flashing.…i dunno…its not men­tioned, there are 3 .bin files…one is 15 mb the rest pf the 2.….in kilo bytes???

      help

      Like or Dis­like: Thumb up 0 Thumb down 0

    • Fevves

      Wel, Ital­ians got thee first. Rushed out and buggy FW update… this just proves their QC is not what they told to Anphase. By releas­ing such beta FW as offi­cial, they proved they know noth­ing about sym­bian and pos­si­bil­i­ties of such OS. Maybe they trans­fered all coders to bada project (which proves they sim­ply can’t code sym­bian OS and APIs and that lit­tle amount of knowl­edge they have will be put in yet another fail­ure — since they are not capa­ble to pull out and code some sim­ple and basic fea­tures even dummy phones has), maybe they’re laugh­ing at us, maybe we’re all crazy here.… but one thing is cer­tain: Sam­sung repeated itself yet again. All hype, no real improve­ments except KS here… Delu­sions on bring­ing this phone to its full poten­tial has van­ished in my eyes!

      Is this your best shot here? Eh, Samsung?

      You should be ashamed that you remained in com­plete igno­rance and silence after you repeat­edly pub­li­cized and adver­tised this phone as much as you have done before releas­ing it to the global mar­ket last year. You still lack bringing/improving most quoted fea­tures of this phone.

      I’ll say this here yet again, just in case some crazy Sam­sung rep. is read­ing this: you will see your smart­phone mar­ket loss in 2011 and you can quote me on that when that time comes.

      And I’ll sim­ply repeat this: s60v5 smart­phone called GT-i8910 is the very last prod­uct Sam­sung has ever sold to me. From now on, I’m going to turn my head when­ever I see your logo… you sim­ply don’t have what it takes to be in the game for HI-TECH qual­ity line of products.

      Learn your les­son now, and maybe, just maybe, you could stand with your hands clean and explain to the world why you acted like com­mon thieves and liars toward your cus­tomers in year 2007/2008/2009 and 2010…

      Well-loved. Like or Dis­like: Thumb up 7 Thumb down 0

    • http://anphase.com anphase

      @Fevves I couldn’t agree more. I’m so dis­ap­pointed, I really thought they were on to some­thing but they let us down again. 17MB free on C: + lag? Seri­ously? This could be the worst firmware yet but they call it an update? I’ve lost faith in them.

      Like or Dis­like: Thumb up 2 Thumb down 0

    • sam­stung

      alsvik
      Feb­ru­ary 11th, 2010 at 22:23

      As i have wrote before it is a good idea to post the email online when you write them.….

      ===================

      GOOD IDEA I WILL POST IT HERE ON THIS SITE and give an update when they finally squeal, I’ll advise them that there response will be made public

      Like or Dis­like: Thumb up 2 Thumb down 0

    • alsvik

      Word has it that all Sam­sung employ­ees work­ing in the Sym­bian depart­ment has been moved to Bada to improve their new OS. So the entire Sym­bian depart­ment of Sam­sung is now con­trolled by their for­mer apprentice:

      http://2.bp.blogspot.com/_D_oFgqxhBlY/SZthGZ2LIwI/AAAAAAAABDA/5PycXEt-P7w/s320/nerdy+me.jpg

      Like or Dis­like: Thumb up 1 Thumb down 0

    • Griff

      This is shock­ing. From such a BIG com­pany, I can’t find the words for it. I just feel robbed, they’ve taken my cash for the phone and ran, I can’t see myself buy­ing another Sam­sung Mobile, even though their hard­ware is pretty much 2nd to none they just can’t back it up.

      What makes it worse, they’re still talk­ing about this phone as being a mul­ti­me­dia pow­er­house and how its one of their best phones, and that it can do this and do that, when it cant, they use it in their app store ad’s when not every coun­try has access to it not even now, still wait­ing for it here in the UK.

      Some kind of hands up state­ment to all it’s cus­tomers would be nice or some kind of dam­age con­trol, surely they must know or have read every­thing we’ve said on the many web­sites about this handset.

      Like or Dis­like: Thumb up 1 Thumb down 0

    • Griff

      Just a thought, but if Sam­sung are build­ing up to push the Bada OS which will be used on Smart­phones, I wouldn’t even mind hav­ing my I8910HD used as a test plat­form, I’m sure it can’t be that dif­fi­cult for Sam­sung to upload a New OS onto this hand­set, all they need to do is get one up and run­ning in the labs then upload it to the other hand­sets at least then they can fil­ter out updates for the OS as needed, I’d send my phone off to them tomor­row if I had the chance lol

      The hard­ware has already been devel­oped, and even after a year is still up there spec wise with hand­sets which are being released now, there is clearly a mar­ket­place where the I8910HD is con­cerned, as seen from the num­ber of sig­na­tures on the peti­tion (which is still grow­ing) plus it would cer­tainly bring some much needed dam­age lim­i­ta­tion and help build some bridges between them and the unhappy con­sumers, it would show them in a light where the con­sumers mean every­thing to them and surely an indus­try first, where a com­pany has admit­ted its fail­ings and strived to make it up to the customer.….Just a thought

      Like or Dis­like: Thumb up 1 Thumb down 0

    • http://anphase.com anphase

      @Griff that’s really not a bad idea. Sam­sung has failed with Sym­bian, so why not try Bada? It has the back­ing (Twit­ter, Gameloft etc) and it has a solid future. The i8910 has hard­ware com­pa­ra­ble to the cur­rent top phones. I think now is the time to put pres­sure on Sam­sung to add bada to the i8910. It’s a dras­tic move but pos­si­bly our only hope.

      Like or Dis­like: Thumb up 0 Thumb down 0

    • Griff

      I would be well up for help­ing to put pres­sure on Sam­sung to con­vert the I8910HD to the Bada OS I think that would be our only hope of pro­long­ing the life of the hand­set. I mean there would be no hard­ware devel­op­ment cost as the hand­set is already out lol, they can’t lose can they?

      Though I am not sure of how we would go about doing so. Start another peti­tion lol? What con­tact details do you have? I have looked on the Sam­sung UK site before look­ing for con­tact details, to send a com­plaint through about my thoughts on the I8910HD but to no luck. I remem­ber you men­tion­ing after your meet­ing with them that users had to con­tact Sam­sung within their region…not sure how I go about that

      Like or Dis­like: Thumb up 0 Thumb down 0

    • alsvik

      Go to samsung.com (redi­rects you to your coun­try) click “con­tact” click “cell­phone” :o )

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    • Pingback: Why not bada for the Samsung i8910? | The Anphase Blog

    • Steve

      hey anphase…

      i like your blog a lot… and i just wanted to tell you how much i appre­ci­ate the effort you spent on your report… and of course the meet­ing…
      first of all noone can criti­size you for any­thing even if it could be done bet­ter… but you got it all together… so all who do moan about any of your results should try to do it bet­ter… and then talk…
      any­way… sam­sung how­ever… well what can i say hat you guys didn’t say yet…
      the rea­son i’m writ­ing this… i won­der if you’re miss­ing some­thing with that ital­ian update… since your meet­ing there has been at least 7 offi­cial updates… and 5 of them i did test to some degree… maybe you should check out the african firmware from last month… i can rec­om­mend it to any­one who dousn’t want to have cooked fw…
      right now i’m run­ning hx2.02…
      and after test­ing all that offi­cial stuff i have to say i’m more than happy with it…
      any­way… just wanted to encour­age you to keep up your mis­sion… this phone is def­i­nitely worth every effort…

      cheers

      steve

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    • Pingback: Overview of the New Update for the Samsung i8910 (video) | The Anphase Blog

    • darknight07

      if this indeed the REAL update?! then it’s a DISGRACE — swear/hate is waste of my energy!!

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    • Pingback: Nokia Admits to N97 Fail(video) | The Anphase Blog

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